At International Pro LTD, we strive to deliver high-quality IT services, website solutions, systems development, programming, and e-commerce platforms. Your satisfaction is important to us, and we aim to be transparent about our refund and return practices.
1. Services Covered by This Policy
This Refund and Return Policy applies to:
- Website development and design services
- Custom software and programming solutions
- Systems development and integration
- E-commerce solutions
- Optimization and consulting services
- IT support and maintenance contracts
2. Refund Eligibility
Since we provide custom digital services, refunds are handled on a case-by-case basis. Refunds may be considered in the following circumstances:
- A project is cancelled before work has begun
- Services delivered do not match the agreed project scope or proposal
- Significant technical issues, caused by our work, that cannot be resolved within a reasonable timeframe
Refunds will not be issued in cases where:
- Work has been substantially completed as per agreement
- Delays are caused by missing client information, approvals, or materials
- Third-party services (e.g., hosting, domain names, software licenses) are involved, as these are non-refundable
3. Returns (for Digital Deliverables)
As our services are digital in nature, returns are not applicable once the service or software has been delivered, unless it falls under the conditions outlined in Section 2.
4. Requesting a Refund
To request a refund, please contact us within 14 days of service delivery:
📧 Email: info@internationalpro.co.uk
📞 Phone: +44 7746 110061
Include your project reference, invoice number, and a detailed explanation of your request. Our team will review and respond within 5 business days.
5. Resolution Process
- If eligible, refunds will be issued to the original payment method within 10–15 business days.
- For partial work completed, a pro-rata refund may be provided.
- If a refund is not possible, we may offer service credits or additional support at no extra cost.
6. Changes to This Policy
We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
7. Contact Us
If you have questions regarding this Refund and Return Policy, please contact us:
📧 Email: info@internationalpro.co.uk
📞 Phone: +44 7746 110061
